Terms & conditions
Number of Persons and Linen
Properties are for house guests only. No outside guests allowed on premises without pre-arrangement from Management. The number of occupants must not exceed the number of persons shown on your confirmation. Any increase in numbers must be agreed in advance and may incur an additional fee.
Linen and towels are provided unless otherwise notified.
Arrival and Departure
Check-in is available from 2 pm on the day of arrival, and check-out time is 10 am on the day of departure. We will do everything possible to accommodate requests for extended times, subject to availability. Keys will be available at the property upon arrival. Please read instructions in the final confirmation email regarding key collection and / or security codes.
Cancellations will result in a loss of your deposit OR full payment should this have occurred. We will endeavour to rebook your dates if at all possible. If we can rebook your dates for the same rate then we will refund you your deposit less a $100 cancellation fee and credit card fees if you paid by credit card. If we need to discount to rebook your dates then we will refund your deposit less the difference between the rates and a $100 cancellation fee and credit card fees if you paid by credit card.
The booking is made in good faith and maybe subject to change. We cannot accept responsibility for action taken by the property owner of the premises outside our control. However, reasonable endeavour will be made to offer alternative accommodation, should this occur. In the event that the property is offered for sale, the tenant agrees to allow the owner or agent to inspect the property with the prospective purchasers, by appointment and during reasonable hours. The description of the premises is given in good faith; no responsibility for misrepresentation will be accepted. Many of our houses are in suburban locations where, from time to time, there may be building / construction on houses within the vicinity of your property. We take no responsibility for any issues relating to noise on neighbouring properties.
The agent and owner(s) of this property do not condone: unsafe, irresponsible or illegal actions/behaviour etc, on or off the premises, during a stay or at any other time. The agent and owner(s) take no responsibility for any actions, incidents, loss, damage or injury sustained while within or outside the premises &/or grounds, during a stay or at any other time. A condition of entry, staying, use of facilities etc, at the premises is: “All guests indemnify the agent and owner(s) against any responsibility or action (legal or other), due to any actions, incidents, loss or injury during a stay at the premises or at any other time”. Therefore entering &/or staying at this property means: all guests understand and agree to indemnify the agent and owner(s) against any action(s), incident(s), loss or injury(s) sustained while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc) during a stay or at any other time. “Guests actions, conduct and safety are the responsibility of the guests”!
For the comfort of all our guests,smoking is prohibited inside the residence. We appreciate your understanding.
Please see the compendium at the property for information as to when bin collection is. Bins MUST be put out for collection. If this is not done an excess fee of $50 is charged. The lid must be able to close for the collection, if it isn’t the rubbish will not be collected. Excess rubbish will also attract a $50 fee.
Noise/Functions/parties - Excessive noise and functions are not permitted as they can cause disruption to neighbours. A security company may be called to investigate complaints of excessive noise or anti-social behaviour incurring up to $200 charge for call out, which is taken from the security deposit. After one warning guests may be evicted from the premises by security with loss of rent and bond.
Licence not a tenancy
This is not a residential tenancy agreement under the NSW Residential Tenancy legislation. Failure to comply with any of the Guest's fundamental obligations may result in immediate termination and eviction. Refunds will not be paid on terminated occupancies
Damages and Extra Cleaning
Any breakages, damage and lost items must be paid for by occupants. In the event of this happening it is asked for the occupant to report it as soon as possible. We request that you kindly leave the property as you found it (including washing dishes and removal of rubbish and BBQ cleaned), to avoid extra cleaning charges. Any charges applicable for the above will be charged to your credit card, or deducted from the security deposit. Loss of keys attracts a $50 charge and a $25 call out fee if they are misplaced.
No responsibility will be taken for the guest’s personal property, so please take care.
You are agreeing to these terms and conditions when you make confirmation and payment for this booking. Any breach of the above Holiday Letting terms and conditions, as agreed by both parties, permits the owner or us to refuse the key, amend the rent or immediately terminate the letting.