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5th floor apartment in the centre of Geneva, close to the train station (8 mins walk), very luminous, quiet and spacious. It has a big kitchen and a large living room.
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Amenities such as shampoo and soap are not provided
Could be cleaner (towels, sheets, etc were not in best condition - towels were still damp and folded in closed when we arrived). Floors are super creaky. Toiler is separate from bathroom (which can be good) but the only sink is in the bathroom. There is no coffee maker (which somewhat defeats the purpose of a kitchen). TV does not work.
Our first night in this unit was a miserable experience. We arrived at our 15:00 move in time and the keys were not in the designated pick up location. We then sat in the hot foyer for 3 hours before we could gain access. The previous occupants we still in possession of the unit. When they showed up at 16:45 they agreed to vacate but claimed they had been granted permission to stay later. The maids arrived at 16:30 and stated that is when Marc told them to show up. They showed emails us from Marc to prove this point. Later Marc claimed the lateness of the maids was because one of them had a family emergency. One maid left early, the second did not finish until 19:30. When we went to go to bed we found that the maids failed to put sheets on one of the beds. The “finished” bed consisted of a stained mattress and a damp overlying comforter. We found wet sheets in the closet (the maid brought them in from a dryer somewhere in the building), never put them on the bed, and apparently stuffed them in a closet. We had to set up dryers in the living room so they would be ready for the next night. Previous renters of this unit commented on problems with keys and wet towels. I wish I had taken more notice. We requested a refund for the first night and have received no response. In sum, a miserable first night in Geneve. No coffee maker, bring your own or drink instant. Advertised as 1.5 bathrooms. This is not accurate. There is one closet with a tub/shower and sink, no toilet. There is a second closet containing the only toilet.
Hi Michael, Thank you for taking the time to leave us this feedback, and we are so sorry to hear if your experience staying with us was not as great as it should have been. Please be assured that we are further investigating the handling of this situation and will ensure that any necessary changes are implemented in order to prevent this from occurring again. However, we hope the compensation we offered for the inconvenience helped. Thanks again for bringing these important issues to light, as it is feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, please reach out anytime on our 24/7 guest hotline and let us know. -The Keys'n'Fly Team
Easily accessible, and in a nice busy part of town, very near the lake, a park, lots of food, cafes, and next to the prestigious President Wilson Hotel . Nice bright large clean apartment, well set up for residential stay
Pleasant enough space in a very convenient location. You're about a 12 minute walk from the train station and close to a number of delicious (and inexpensive, by Geneva standards) restaurants. The apartment itself is fine -- nothing especially luxurious, but certainly comfortable enough for the price. Marc was an excellent host -- he communicated frequently throughout the process and answered all of my questions with very quick turn around time.
We stayed three nights in this apartment. It was very well located - walking distance to everything! I was thrilled to be half a block from a great supermarket, and the kitchen worked well. There were a couple issues when we got in (Internet not working wet towels, etc) but the owners were super responsive and came over straight away and sorted everything out. the building has an elevator and the neighbors were kind and helpful. Extremely safe area too. They even had a washer (we have three kids). Geneva is a extremely expensive city to live in - but this apartment made it reasonable for us!
Keys'n'Fly - Airbnb Management Solution That Suits You My name is Marc with Keys'n'Fly Vacation Rentals, a full service property management company based out of Geneva, Switzerland. My team and I strive to make every experience a seamless one, no matter where your trip may take …