Dear Pauline Wong,
usually in cases like this I only thank for the comment but now I can not resist than to reply on your awful behavior in my home.
1. We agreed that you are going to arrive in exact timing so I can greet you..I waited for you and your friends more than 1 hour..nobody messaged me or nothing..after hour waiting I left the doors open so you can enter when you arrive and not to wait for me at the sun..after 2 hours late you arrived, I was in my flat on the upper floor but nobody called me that you entered..obviusly you thought it is not necessary to let me know that you entered my property. After you needed something you decided after all to call me and let me know you are inside.I arrived in 2 minutes, nobody said hallo to me, your friends were looking at their cellphones not greeting me at all..nobody said 'We are sorry that we are late and you waited...or something similar...' Than you asked me to turn on the washer,I saw you put inside clan linens and towels that I washed and ironed that same morning..when I told you the staff was cleaned and washed that day..you said 'for any case' ..
2. Regular check out is at 10 am as I told you..you asked me could you live your bags and I said no problem..I came downstairs at 10 am but doors were closed and you were not ready..Considering I had to go on my job I set you a message that our housekeeper Marica will come to check you out because our next guests were about to come and the ordered lunch (thats why Marica was preparing meals for the after the regular check out time)..Finally at 11 am you decided to check out, and you left your bags in the apartment.
After work, when I arrived in the apartment I found Aircondition opened (so you left it work for the whole day despite the fact that you are familiar with the house rules and the fact you should check out hours before..
I guess you arrived around 3 pm to pick up your bags, you did the shower, clothing change etc.
For your cleaning comment-I regularly check each centimeter of apartment classless before our guest arrives..like I did before you came in..Your comment is untruthful and not friendly at all..If you noticed anything unclean why did you not contacted me?
Apartment was full of beach stones, hairs (like you did hair cutting), broken lamp which was obviously fell when you were moving furniture around.(you did not check in the damage), furniture (mirror and living room table) was left in the bedroom where you moved them and not returned on its place despite the fact we left you for the almost whole day-not charging nothing (we want to make for you friendly gesture, despite the fact we didn't liked your behavior from the beginning of our first meeting).
For the end - we hosted more than 500 guests and we met fantastic people via Airbnb, but you are definitely at that list..Please, learn about the Airbnb community so maybe you will understand how you should behave in other people property..