I'm mortified that you had such a horrible experience. You are officially my first negative review for montreal and that really hurts my heart! I have taken all of your feedback and will ensure to make any changes. We always stock a large supply of toilet paper in the supply closet but our mistake for not pointing that out... I've asked the cleaner to leave a note for guests. The stairs are typical Montreal brownstone stairs and very old, this is somewhat charming for most guests but I have called in a repair man to look over them to ensure they are in proper working order. As for my lack of communication I sincerely apologize. I always send the information 24 hours ahead of time because we change our code before every rental. My bad. Lastly, I believe you may have been taken aback by the location which is the gay village? Almost all of my guests rent for this exact reason as it's close to clubs, bars, restaurants and a great social scene. For future, if ever you see a rental that says "in the village" that means in the gay area. I wish you all the best with your future Airbnb rentals.