To be fair this feels like a retaliatory review, Amy tried to cancel days after she booked and I explained that I had already turned down someone else to accept her reservation but if I could get them back then I could allow her to cancel. I couldn't. My house concierge greeted her and showed her around the house. If any of these things were a real issue they would have been addressed at that time. My housekeepers would die a thousand deaths if there were cobwebs anywhere. Although Amy texted me multiple times she never once mentioned cobwebs, missing soap or eggs in the fridge. We always provide soap and have back up under the sink. Guaranteed that if she had texted me that anything was amiss, I would have had my airbnb neighbor host stop by in minutes to handle anything, because we help each other out whenever we can in that way. There was a carton of eggs in the fridge, just purchased fresh eggs not hard boiled. In fact, I often keep condiments in the fridge so that my guests don't have to buy mustard or ketchup and we make sure nothing has expired. There was a 'clean" dish in the sink that my housekeeper was to return to our other unit but she didn't because she didn't want to bother me during my dinner party. Even though I considered a clean dish a minor issue, I did apologize for this and explained why it was there. My mattresses are brand new and no one has ever said they are uncomfortable. One is a high end memory foam mattress. Food in the freezer? I have multiple homes and have things in every freezer but always leave plenty of space for guests. In this case there was a frozen ham in the freezer but I have no idea why this would ever be an issue. There were 2 clean dishes in the dishwasher which she sent me a photo of. This was the guests first airbnb rental and I'm wondering why she would expect the fridge or freezer to be completely empty. The tub is an original cast iron claw foot tub from 1900 which makes it 117 yrs old. It was sanitized, and dust could have blown in from the open window next to it. There is no "black floating residue" in the tub but it isn't perfectly white everywhere because it is cast iron and "117 yrs old." So I'm wondering what she meant by a floating residue? How does anything float in an empty/dry tub? She did mention the dust to me and I asked her if she wanted to have someone come remove the dust and clean it again so that she could be feel more confident. She declined. I am a registered nurse and my housekeepers know I'm a fanatic on sanitizing bathrooms & kitchens. If you do ever stay in one of my homes and anything is amiss, please text me immediately. I will do everything I can to make it right within the hour, even if it's a cheerio that blew under the couch and didn't get sucked up in the vacumn cleaner.