Shangri-La luxury condo
Stay in a luxurious 5 star hotel condo tower by famous brand hotel and resort company Shangri-La. My luxury sky suite features the best city skyline view Manila has to offer. Condo is newly renovated…
Without a doubt, the primary strength of this property is its close proximity to a large and very nice shopping mall. It’s not only close, but it’s connected and merely a short walk from the 5th floor elevator of the condo complex. As a point of emphasis, there is no need to go…
Ok I would like to respond to this review point by point. 1. Fish odour - This property doubles as our home and in all my years of living here I have NEVER experienced any problem such as this, take note your saying it came from another condo of which I was unable to verify. Upon guest notifying me of such smell I replied instantly telling him I would leave the office during work hours stop what I was doing to assist with the matter (I was also curious to see for myself as the walls are solid concrete and of the highest standard). Upon doing so Ryan refused to allow me access to help, seemed strange at the time. Nonetheless I offered to let him cancel his booking free of charge of which he again refused and wanted to stay in my condo, again I found this strange indeed. I am very flexible with my guests and I always strive to make them feel warm, welcomed and happy. 2. Stain on mattress - Again when guest notified there was a stain on the mattress from a previous guest, I dropped what I was doing and bought a mattress protector and also had it professionally cleaned effective immediately. I was unaware of the problem which honestly I saw the stain and it was not as large and terrible as he made out in the review. Again guest refused access to do so and this was done after they left. 3. Internet speed only 2.8-5.1 MBPS - OK now I do find this one quite ridiculous as we have SKY Cable TV and Fibre internet package installed on an unlimited fibre plan. This does costs me over $100 per month to have this package. I have lived in Manila for ten years in various areas and buildings. Our condo and building internet is by far the best I have had been able to obtain, in all of my time staying here in Manila. As a professional myself its one of the key reasons why I decided to live in this building for many years and will do for many years to come. I was never notified about the issue and if I heard Ryan was having issues I would have called SKY Cable to have someone out ASAP. Furthermore having lived in Manila for ten years and being a foreigner myself I can tell you Internet speeds and service are far superior in the western world. I am happy to be able to access Western brand such as SKY Cable in the Philippines regardless of the high cost. Without it I would not be able to stream movies and download large files which I do often. Also I find it funny you mention PLDT as I do have DSL broadband connection in my other Makati Airbnb listing, the service and speed of SKY Cable Fibre I personally found much better. This is also reflected in the internet plans price as we have to pay almost double the price for our SKY Cable plan at Shangri-La. Recently I was awarded super host because of our ratings are always 5 stars and two I always respond to people immediately on my mobile phone regardless if I am working or on holidays. Of which during part of Ryan's stay I was overseas on annual leave attending to every request he had of which there were many. I understand people can be demanding at times and tried to do my very best given the situation. I hope in the future Ryan and Jonalyn will stay with us again to see just how perfect our airbnb can be, as all our other guests have had wonderful experiences and its rare that I do not get a hand written note left on the coffee table to thank me.
帕西格(Pasig), 马尼拉大都会, 菲律宾