I would not recommend this booking at all!
I usually have great air bnb experiences, so sad this was not a good experience at all.
Wifi connection was very poor, kept going out, not reliable, very frustrating.
No one had cell phone reception in the room, it was a deadzone
There were no towels and no toilet paper in the room.
There was no phone to call reception, you had to go downstairs for everything.
The hotel was very old, elevators barely worked
There was a lot of party people, loud music every night, couldn't sleep.
They were doing loud construction on the roof right in front of the room everyday.
The TV didn't work, there weren't enough plugs to plug in our phones, the room was dark, not enough lighting.
The kitchen facet was running and dripping all the time, needs to be fixed and the shower was broken and could barely get consistent hot water to take a shower.
The room was dirty, lots of dirt on the floor that stuck to your feet, you had to wear your shoes inside.
The valet was congested every single day and took 20 mins to bring out our car.
The location was far away from everything and not walking distance to any stores or shops. The store on site didn't even have deodorant or razors.
Also, as a Canadian I would have appreciated staff that could speak English, no one who worked at the hotel spoke English, Like I asked if they sell bottles water and they couldnt understand me. Everyone spoke Spanish. Its really hard to communicate with people in customer service that don't speak English.
Worst of all Enrique was so rude to us for no reason.
When we checked out of the hotel we asked the hotel management staff and cleaning staff for a late check out, they said there was a late checkout fee and we said no problem and we paid the late checkout fee. I repeat, we paid the late checkout fee. We left 3 hours before the next person would check in. We thought everything was fine then Enrique messaged me the following day saying we broke the rules by checking out late, but we asked in advance and they said it was okay. Very confusing.
I'm very confused, I don't think Enrique speaks English very well, I think there was a language barrier. Maybe if you speak spanish you might have better communucation with Enrique and the staff at the hotel.
Overall would not recommend, host treated us poorly, hotel staff was not helpful, room was dirty, loud and things were missing or didn't work, location was too far for convenience. The only good thing was the view. So unfortunate as the pictures and reviews make it look like a nice place to stay. Very disappointed.