Sorry about the pots and pans being blackened! I wish you had mentioned this when you first arrived, so we could have taken care of it. I will have our housekeeper keep a closer eye on the kitchen stuff. Though i would like to point out that we do offer quality stainless steel cookware, as opposed to the scratched and dented teflon nightmares i have most often found in beach rentals. : )
I'm not sure about the different in price you mention, as rates are the same on AirBNB as on our site, except for their service fee.
I do have to take issue with the 3 out of 5 cleanliness rating, however. Based on what you said in your email, I think it was a misunderstanding born of understandably not knowing about life in the tropics, not having lived here.
You mentioned the low cleanliness rating was mainly because of mouse droppings on the open patio (and that the bathroom and bedroom were "perfect" -- thank you) In 7 years living here, I have never seen a live mouse on the property, as we have 3 super-hunter outdoor cats. (Iguanas and armadillos and even coatimundi, I have seen—and many more creatures—but no live mice.)
Based on my experience, the offending items were probably either gecko or bat droppings. Geckos are part of living in the tropics, and they do poop... But it's harmless. I, for one, enjoy watching them dart along the walls, eating up mosquitos and such. In Bali, for instance, they are considered good luck...especially when the tiny gecko makes it's huge quacking noise 7 times in a row...
We couldn't get rid of the geckos (even if i wanted to) without poisoning the whole environment, and the bats keep to the eaves just outside the patio, thanks to the fishing netting we've placed on the ceiling. Some of their nighttime waste does land on the edge of the open-air patio, which we sweep up 5 times a week. For the rest of the day, we have a broom handy for our guests.
Short of poisoning the bat population (and each bat eats 6 times it's weight in insects every night, BTW), we cannot get rid of them, or their poop, entirely. But we do try to make sure the bats are not perching inside, and that their droppings don't land anywhere but on the edge of the patio.
So, really, I think this is not an issue of our attention to cleanliness, but one of life in the tropics. (Just wait 'til rainy season, when the everywhere toads leave their huge, moist offerings. Ugh. Can't get rid of the toads, either, but we clean up their droppings, 5 days a week.)
We clean up every AM (5 days a week), but there's no way to keep an open air patio spotless in the tropics. Just. Not. Possible.
We are an eco-friendly property, and we only fumigate as a last resort. The patio is wide open to the sea breeze, the jungle and its inhabitants. Any number of creatures could and probably do wander through overnight. (I once found a possum in the kitchen of a place i rented in Troncones, as well as a toad that made a second home of my cat's water dish. We also once had a tree frog take up residence in the flower arrangement on the upstairs countertop—We left him there. He didn't eat much.) Hey, it's the tropics!
And, because it is the tropics, we have a fully screened bedroom and bath—to keep things cleaner and bug free.
Plus, we offer maid service 5 days a week (which i have never had in any AirBNB place i have stayed), so i consider that a bonus, and worthy of a higher grade for cleanliness.
This very low cleanliness rating really worries us, as we do actually care, and our housekeeper works quite hard to keep the place clean and comfortable. As much as is possible, cleaning once a day, 5 days a week. What the critters do on our off days/hours, we can't control.
Anyway, we will certainly look into the pots and pans, etc. that needed attention.
Glad you enjoyed your stay, Francoise
And for other potential guests, please feel free to contact me if you have any worries on the cleanliness score.
And also please be aware that this is the tropics and Nature with a capital N. There are fabulous insects and creatures all over the place, though not generally in the house. (And the bedroom and bath are screened!)
Nature doesn't always stay outside, especially when a room doesn't have walls. But it's also what's amazing about staying here—really being in the middle of nature, in all her glory, and yet with all the comforts...