Thanks for the comment, we are so glad you all had a good time here with us...! We are sorry for the misunderstanding that can occur when we speak another language and by phone, but especially when you do not read or do not remember, the agreements.
The late check out that we offer, for example, you can consider an option, but it should be notified in advance to the host, and not 45 minutes after the exit time when our cleaning staff are knocking the door...;) Ronald had just asked for € 10 as written in the given rules, for a late check out two hours, not for 45 minutes late...! In fact, he was thinking of a tip by you and to him were given.
The Late transfer (10 €) is the cost that the driver asks after midnight, we informed you on time, and you responded affirmatively accepting this agreement, you could say no and make a time line to taxi at night. As for the late check in, this is the cost to bring the keys to the driver that opened the door and gave to you the keys and tells you about the functioning of the house, this is the public taxi does not.
I have informed by phone that I would arrive at the flat after 10 minutes, but when I arrived, you were not in the room, I am very sorry.
I have shown by phone the possibility, not the obligation, to pay 20 € and stay until evening, in the Western world this usually is not possible or has a cost equal to the cost room for another day. We can offer possibility to stay comfortably at home for longer, instead of walk with suitcases for hours, this convenience comes at a cost for us and thus to guests but is not a requirement ..!
I hope I have clarified the issue. Best Regards