跳至内容
Dining area and living roomView of your sunny pool with shallow spot for kids!
图伦整套公寓

Aldea Zama-Modern Deco Artisan family stay 02-B14

2间卧室
3张床
2.5个卫生间
最多住5人
2间卧室
3张床
2.5个卫生间
最多住5人
房东:Ed And Vilija
共收到704条评价已验证
房东:Ed And Vilija
共收到704条评价已验证

This comfortable 2 bedroom and 2.5 bathroom artisan condo. Furnished with modern and some local artists made furniture. Bright and spacious for family or group of 4 people! Equipped with families with…

卧室1
1张加大双人床
卧室2
2张标准单人床
公共区域
1张沙发, 1张婴儿床
超赞房东
超赞房东经验丰富、评分很高,他们致力于为房客提供优质的住宿体验
整套房子/公寓
无需与房东或房客共享空间,独享整个房源
绝佳房源位置
最近入住的房客中有100%为此房源的位置打了5星
入住/退房
入住时间 15:00 - 02:00(次日)
退房时间 11:00
无线网络
免费停车位
厨房
洗发水
吹风机
评价
14条评价
如实描述
沟通交流
干净指数
位置便利指数
入住
性价比
Mathew的用户个人资料
Mathew
2018年4月
For our family of four it was a good location, well appointed and quite comfortable. With over 20 vacation rentals around the world, this ranks as one of our top experiences.
Natasha的用户个人资料
Natasha
2017年12月
Ed and vilija were great. They were repsonsive from the beginning and helped us with local recommendations and even doctor help when we needed it suddenly. They would check in with us every morning. The place was great and easily accessible to the Beach and the town.
Stacey的用户个人资料
Stacey
2017年9月
I can't begin to say how great the hosts are. They are super accommodating and sweet and informative. I had a problem with my original place to stay and they allowed me to book the condo last minute and took such great care of me. They provided taxi numbers, restaurant recommenda…
Francisco的用户个人资料
Francisco
2017年4月
Excellent place and location and great attention
Chelsea的用户个人资料
Chelsea
2016年1月
The listing was (basically) as described when we arrived, except they weren't done cleaning and had set up the second bedroom as 2 twins when we had confirmed (twice) it would be set as a king. And things like toilet paper and drinking water were running low (enough for a day or …
Ed And Vilija的用户个人资料
来自Ed And Vilija的回复:
Wow. This is interesting. I'm not even sure how to respond. In fact, we will only respond to clarify a couple of points. I think the current state of mind of the guest does shine through the review. Chelsea was unfamiliar with the messaging application that is highly used in Mexico, (Hidden by Airbnb) . We suggested she uses it, as it is real time communication and is more efficient but ... she set up the number incorrectly. She took this as lack of response, and she took it, from her private comments to me, as a personal insult. The fact that she was sending the messages into limbo, made her feel ignored. It was until I entered her number on my phone, and sent her a message, that all the messages came pouring through, all at once. I'm not happy with some details of the review, though: The building ran out of water once. The disruption lasted for two hours and there was a malfunction in the pressurizer that made several units have leaks. The WHOLE building, literally, had problems. That is the one and only time that has ever happened. In fact, you can read it in another review down below (in our profile, not just this condo). Nearly all the reviews in this cluster, are from the same date. They all had this happen to them, and we were there within minutes. In cases, we knocked on people's doors before they even realized there was a leaky faucet. We have another guest who was not happy about the disruption and made a comment on the review, but Chelsea is the only one that feels this was personal. She mentions "water running out several times". Not correct. The personal notes that she sent, makes it clear she feels she, personally, was mistreated, and from her comment, "she will let the world know what they can expect". By her admission, asking her if she saw the iron, made her feel accused. And... this review is the direct result of that. We apologized to Chelsea. We apologized to all guest in the building ... in fact the review above this one, makes a KEY point: "This is not Ed and Vilija's fault ". We still made every effort to make sure their stay was not affected. In Chelsea's review, she set up the number wrong and none of their messages got through ... but, "... that set the tone for the rest of the stay". Chelsea also makes no mention that there is an actual team of people that helped her. She does not mention Marcela, or Ed who where with her within minutes when she needed something. There is no mention of Gerardo, who fixed her leak. For her this is personal. I, Livi, am to blame for everything. I am sorry that we were unable to have Chelsea look past the inconveniences they experienced. That been said, I encourage guests to read every review. See what every person thinks of not only the space ... but also the attention they received. This may be out there but ... I am not sure there was a way to make things right for Chelsea. From the other reviews, if you can tell one thing is that: We try! And, almost always, succeed. :) The biggest problem for Chelsea is she feels she was not heard. The fact that she set up an international number incorrectly in an application she was unfamiliar, and her messages were never delivered, is not an valid excuse. Not much can be done there :) Tulum is beautiful, and for most of the year, is serene and peaceful. Nearly every aspect of her stay though, is negative? This is not objective. This is an emotional response to something she felt personally "injured". We sent Chelsea a message to find out if there was an iron in the condo during her stay, as we were unable to locate it ... and this... this review is the direct response to that. She feels she was accused of stealing. The truth is nobody accused her of anything. A question about the iron made her respond like this. I think we will stop communication out of fear she responds negatively. Read the other reviews. ALL the reviews. If you see a pattern, base your decision on that. And ... Tulum is great! Mexico is ... not an advanced country, but it is not nearly as this review makes it. As much as this sounds like a nightmare, I am sure Chelsea had a lovely time with her family. She spent 10 days in the most beautiful place you can fly in four hours from NY. She had no water for two hours, and a leak that was fixed within an hour (We were already in the building). And ten days of Tulum. A lesson we learn: Spend more time confirming with clients that they are familiar with the messaging applications, specially international numbers. Cheers from sunny Tulum :)
2016年1月
Kyle的用户个人资料
Kyle
2015年12月
Just finished a great trip to Tulum - great expereinece and amazing value. Great location - 3 Minutes from beach, 5 minutes from Ruins and close to downtown. Ed and Vilija were great hosts! Checked in Christmas Eve and despite the arrival date, they spent extra time goi…
Fredrik的用户个人资料
Fredrik
2018年3月
We really liked this place, very good location and clean condo with a nice pool area. Just note that baby crib is only working for new born (up to 4-5 months) but we got another that worked great!

可订日期

位置

图伦, 金塔纳罗奥州(Quintana Roo), 墨西哥

Aldea Zama, the neighborhood in which this building is, is the closest residential area to the world ranked beaches in Tulum. It gives you the added benefit of being able to stay within bicycle ridin…

出行信息

These condos are NOT on the beach, but are CYCLING distance (About 2 miles door to sand). There are off road cycling lanes that allows you to cycle safely cycle to beach, Tulum ruins and town.
You…

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须知

基本要求
禁止吸烟
不适合携带宠物入住
不允许举办派对和活动
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房东

Ed And Vilija
Ed And Vilija
图伦, 墨西哥注册时间:2010年1月
超赞房东
已验证
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图伦, 墨西哥
注册时间:2010年1月
Ed And Vilija
Ed And Vilija
超赞房东
已验证
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自我介绍

WHY WE HOST

We -LOVE- to Travel. My wife and I met originally in the USA, where I lived for over 16 years. For the last five years we have shifted out priorities and have been traveling the wo…

与房客的互动

We are available for you as much as you need us, but you will have complete autonomy. We will always try and personally welcome you when you check in and will recommend you a nice short list of thing…

语言:English、Español、Português、Русский
回复率:100%
回复时间:1小时内
合作房东
Juan Carlos帮忙处理出租待客事宜。
Juan Carlos

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入住

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退房
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