We are glad that the Guest found that the apartment is new and spacious same as advertised.
We always recommend our airport transfer, our driver are able to speak english and give advice to the Guests regarding Phuket's discovery, know perfectly the way to reach the residence and our transfers are done with comfortable and high quality vehicules. The fact that taxi drivers do not know the addresses of most of the residences, Guests are facing issues such as time waste (trying to find the residence) and cost over charge (cause of the time spent finding the residence). By the way we always provide a number to call and we are very happy to explain to the taxi driver the way to reach the residence same as inform previously the Guest about the exact address , already advertised through airbnb advert. We gave to the Guest the exact adress to reach the residence and inform about he exact complex's name. By the way we did apologize for the inconvenience, totally independent of our will. As all Guests are aware, the property is under self catering system. Therefore; toiletries, coffee, tea and water are not provided with the rentals. However, 1 toilet paper roll is set in each bathroom on arrival and all mentioned items can be purchased at the closest supermarket 24h open, within only 10 min walk.
We will be happy to see Anna back to Phuket soon.