We arrived and checked in around 8:30 pm on my birthday! The keys were not where indicated (In a safe accessible by a code emailed to me by the host). The email specifically stated the keys would be left with instructions in the safe. This delayed access to our accommodation by another half hour. Upon arrival, we had to wash dishes, as the dishes taken from the cabinets were dirty. We then settled in and began to put our personal things away. In the master closet, there were a number of items that seem to either be garbage or surplus piled into the closet. Honestly it looked like cleaning the place was an afterthought so they hid the mess rather than cleaned it.
At this point we decided to go to the back patio to use the patio, barbecue, and pool. The patio was disgusting. There were dirty towels and rags on the tables, the barbecue looked as if it had not been cleaned in several months and there was garbage strewn about the patio deck and piled around the fence area. There was also a lovely cup of dirty cigarette butts on the patio table.
The pool has trash in the bottom of it and there were cigarette butts floating in the water. Again, the point of this trip was to celebrate my birthday, relaxing by the pool.
First thing in the morning (after night one), we brought these issues to the attention of the office and they said they would have someone come to clean the patio and pool so we could enjoy part of the vacation. Five and a half hours later, no cleaning crew had arrived. At that point, we booked and paid for day use passes at a spa resort just to get away from this trash pit.
The original listing specified that we'd have Internet access. When we checked in we were told that Internet access is not strong in our unit but if we needed a computer we could access one during office hours. So for the entire duration of our first night, and the second night, we didn't have internet which prevented us from using our computers to watch movies or just relax, forcing us to go out and spend more money.
I did, at this point, file a dispute for charges with AirBNB, at which point Mary (the manager) did walk over immediately and talk to me. She acted as the mediator between the owner and I, and thanks to her, I did at least receive a refund of some of the money; though the owner was extremely reluctant to issue any refund at all.
Even still, I will never stay here again, and if you would like to avoid vacation migraines and the feeling of feeling swindled, I’d suggest spending the extra money and enjoy a much higher quality of a vacation.
Certainly avoid this place if you're celebrating something. It was my birthday, and it was rather miserable.