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Beautiful & very private 'eco-luxury' retreat near South Pacific Coast. Our unique & stunning location offers guests panoramic sea views & hangs dramatically over the jungle canopy. Romantic getaway, nature lovers and adrenalin junkies paradise!
Although the view was breath-taking, getting to the Ecolodge was a dangerous and traumatizing experience. With the coordinates listed in the welcome package, it automatically sent the GPS to route #2. Route #2 took us 30 minutes to get up (yet we never arrived), but we got stuc…
来自Pura Vida Ecolodge的回复：
As we tried so hard to point out to Whitney during her stay, all of this could have been very easily avoided had they prepared a little for their trip before they set off and followed our advice on arrival. Given Whitney and her girlfriends were first timers to Costa Rica from New York City and had no 4x4 driving experience, we happily offered a ‘meet and greet’ service from the main road (at the Coronado Pulperia) with the idea that our housekeeper Gersan would then escort them up to the lodge, allowing them to familiarize themselves along the way with the suggested route. Unfortunately, and we’re still not really sure why, but they decided to ignore our advice and follow their Sat Nav device that in turn got them lost on another unfamiliar route. In the build up to all our guests arrivals, we send out two emails reminding guests the importance to follow the meticulous details of the Coronado Route that we include in the welcome pack (with maps, photos, landmarks and KM markers with detailed descriptions). Between, this info and our offer for a meet & greet service, the idea is to safe guard against guests getting lost on unfamiliar routes, especially when it’s their first trip abroad to a different country where driving conditions are perhaps not what they’re used to back home. Sadly for Whitney and her group, they didn’t follow our advice or the guidelines and the drama they had on the way up to the lodge inevitably seemed to taint their entire view of what Pura Vida Ecolodge is all about. With regards to the problem Whitney flagged with the hot water. Given we’re an ecolodge we do try and utilize our solar panel when at all possible. This is normally very efficient but if there are limited sun hours which is sometimes the case during the green season, then of course there is a back up boiler in place and details of how to ‘overide/turn on’ the boiler was all in the welcome pack, so with a little patience and again, following our directions, Whitney and her friends would have been fine. In terms of taking responsibility or accountability for all of this, as I politely tried to point out to Whitney, we continually go above and beyond to look after all our guests throughout their stay in any way we possibly can, but we do ask that guests in turn, respect our experience, follow our advice and prepare a little before their trip (Our 20 page welcome pack is full of so much invaluable information). If guests choose not to do so and don’t read the pack before arrival, then naturally we can’t be expected to take responsibility for them when things go wrong when they’re way off the beaten track so to speak. Lastly, I’d like to point out that Gersan (and Ili) have been with us from the very start at Pura Vida Ecolodge and are very much part of our extended Tico family, They continually do absolutely everything they possibly can to make sure all of our guests are happy and comfortable throughout their stay. They are available at a drop of a hat so I feel that Whitney’s comments about us ‘not caring’ are very misplaced and unfair. Future guests only need to read all the other reviews where Gersan and the rest of our Pura Vida team are continually praised and appreciated. That morning when Whitney was trying to get hold of Gersan, he was sweeping back the nature trails deep in the jungle (where cel network is limited), knowing how much her and her friends were looking forward to taking a morning walk. If only Whitney and her group had followed our advice, prepared for their trip and journey down, had a little more patience and perhaps remembered that things in Costa Rica are inevitably going to be a little different from city life back home, then they could have embraced the ‘pura vida’ and had a much more fulfilling and successful experience.
Everything was laid out just as expected. Gersan is the saving grace to Pura Vida. The meals provided by Illiana were absolutely amazing. The Lodge itself was beautiful and definitely off the beaten path. We loved waking up to the breath-taking views every morning. Only problem w…
来自Pura Vida Ecolodge的回复：
As always it's SO lovely to hear about our guests adventures and that everyone enjoyed themselves and all the little touches are appreciated. One thing to note however, is that while Pura Vida Ecolodge for the most part relies on a solar panel to heat the lodges water, as always, we have a plan B up our sleeves when things don't go to plan (in this case if there was no sun for a few days in a row). As soon as Amy flagged that there was limited hot water coming from the solar panel, we arranged for Gersan (our housekeeper) to switch on the (over-ride) boiler, which once left running (the first time) for 3-4 minutes, will give guests plenty of hot water throughout the lodge no problem. I'm only sorry that this little detail (about leaving it running the first time round) seems to have been 'lost in translation' and as we never heard back from Amy after she first let us know, we assumed all was OK. Such a shame, easily avoided if only I'd known :( Hope it wasn't too much of an inconvenience and glad you had a great time and once again, thanks for taking such good care of our little nest, pura vida!
After many years dreaming and many months conceptualizing this little retreat, my wife and I moved from Europe to Costa Rica for the best part of a year to make this dream a reality. During this time we met some very special people and made a lot of wonderful memories as we embar…