We are regretful to hear of the guests experience while staying in our property. Upon check in we always encouraged our guests to notify us immediately for any concerns regarding the property while they are occupying it. We have staff assigned and a dedicated email and phone number to cater as promptly as possible to any help they need while staying with us until everything is settled for them. Tracing through our records the guest never brought up this issue concerning the wireless network to us. Had we known we could have sent our technicians immediately to fix the issues. Please note that all properties include wireless network for guests to use. And we disclosed the wireless network log info upon check in.
Nevertheless, we apologize again for all the inconvenience that it may caused to our guests. We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see 明辉 陈 back in Phuket soon.