This broad is a straight flat out liar, and should be censored from Airbnb!!! From the outset of inquiring to book a reservation at the property she was a problem in attempting to impose her will upon booking: 1. Starting with insisting that we accept a lower rate than what was/is listed in the listing. So I reworked the rate, and honored her rate request. (PHONE NUMBER HIDDEN) After consenting to her low budget discount rate request, we CLEARLY told her to: Please take a moment to read the House manual Rules, and that we look forward to hosting her trip. 3. 11/9/16...she communicates that she is looking forward to checking in tomorrow, will we be at the property, and what the check in procedure is when ALL of this was/is clearly detailed in the listing. We confirmed what the time, and other particulars were/are for check in...what see was doing was again attempting to impose her will on us to set up for her friend/s to come through earlier than check in time to pick up the keys to our million dollar property with ANY monetary liability agreement with us, or the reservation that she made!!! Attempted to transfer the reservation to her friend (Arden"s) name claiming to have used AirBnb many times, and that this is the first time her request for this has NOT be honored! We clearly stated to her that she needed to call AirBnb, and list this person on her booking reservation, if that's what she wanted to take place...Never was done!!! Well that's NOT our check in procedure...we check in the person who made, and is responsible for the reservation for liability protocol!!! (Called being accountable, and professional liability coverage). 3. She clearly claim she understood, and was clear on our check in procedure...Our property manager met her, and another girl at the property when they phoned, and said they had arrived...opened the door, brought their luggage in for them so as to follow the house manual rules of NOT rolling the luggage on the carpet, or hardwood floors to keep the integrity of the property as nice as it is for them, and the next guests going forward. Manager clearly did a walk thru per the House manual rules listed in the listing, and per the hard copy on the dining room table bowl. From the time that he opened the door he stated that they seem that they had a problem with us NOT accepting the imposing of her will on us, and thought by the looks on their faces that they seem to be racially upset due to his ethnicity, and acted as if they didn't want to follow the rules due to his ethnicity. He also stated that he felt that way because in doing the walk thru how she brought up if the property had central A/C when in the property listing it is CLEARLY stated that the property does NOT have central A/C.. 4. She is a flat-out blatant lie about all she stated in her review: 1.The property is a great value for what a trailer park/racist person like her paid. They stayed in the property with the front picture curtains wide ass open all day, and night. What kind of women does that type of thing? 2. We don't do self check in because of people like her. 3. She'(URL HIDDEN)liar about a loud alarm announcing to the other tenants, and neighbors when they were, and were not home...they were announcing that by leaving the front picture window curtains wide open with the dining room light on for their whole stay, you could see directly into the dwelling from the street The property manager was nice enough to buy them a 5 gallon jug of water for the water cooler, and toilet paper so they could properly wipe their nasty asses, and was the only tenant that lived at the other stand alone duplex property on the second story, and NEVER broadcasted their going, and coming!!! The reason I know is because I'm the owner, and property manager, and I was the person on the front line dealing with the racist!!! This racist white privileged crap that's going on in this country, and this industry has GOT to STOP!!!! I'm NOT going to be dictated to by ANYONE at my property, if your low budget ass can't afford, or don't like the house manual rules as they are listed, don book my property This tramp is NEVER welcomed to stay at my property, again, EVER!!!