Please review the neighborhood and the Country before making a reservation. Canada is one of if not the safest country in the world. My description of the apartment is very detailed and many have said its exactly what it says. The bed is exactly what it says on the ad, I'm sorry that you didn't see that or check it. I have a brand new AC unit and somehow the remote broke and you blame me when most likely you were the one that broke the remote, have confirmation from the previous guest and friend that cleans our place, that it was working. You checked in Saturday at 3pm and told me Sunday at 11pm that the AC didnt work and expected me to fix it in 1 hour. Solution happened Tuesday however you wanted to leave so what else can I do, however you make up stories to myself and Airbnb in order to leave and that is upsetting when I did nothing but try to accommodate you and your guests, I was on vacation out of the country when this happened, very frustrating.