We never thought that we’d ever had to write a bad review about any of our guests. Unfortunately we have to mention that we are very disappointed and upset about the way these guests behaved concerning their inimitable way of communication.
They reported their first issue after 10 of a total of 14 days had elapsed from their holiday. Our property manager took the time to discuss all the issues with them and if possible solved them on the spot. They rejected our offer to move to another apartment or to cancel their stay in our apartment.
They asked us to make ‘the last days on Curacao memorable’ as a compensation for their discomforts. Despite our feelings about their complaints, we think there was nothing we could do to make them feel better. Therefore, as a courtesy, we offered them a $250 dinner as a final settlement. They accepted that immediately. After arriving home, they still filed a claim with Airbnb asking money. This was rejected bij Airbnb.
We’d rather not had to write this down but we feel the urge to defend our selves regarding this nasty review. We’ll just conclude not all people are alike.
Please be so wise and read all the positive reviews we’ve received, even from the guests right before them. Thank you. ❤