Please know that we were truly sorry about the power going out and the spider bite. As I hope anyone would realize, there are simply some things out of our control - particularly when building and operating a home in the rainforest jungle on the side of a mountain. We have no way of predicting or preventing periodic power outages that are an accepted way of life in Costa Rica (it is a very different system than what we enjoy in the U.S., but that is part of the country's charm). We have gone to great lengths to make Casa Azur special: Concierge service, food delivery, private chef/masseur services, travel & excursion coordination, and much more. We want our guests to have the best experience possible. Every review we have from guests is nothing short of a 5-star rave. But, unrealistic expectations would be to expect an infrastructure similar to the U.S. We want our guests to enjoy the amazing, untouched nature which Costa Rica solidly protects.
As you might expect, guests encounter insects. That is why we provide a mosquito repellent system around the perimeter of the outdoor living space as well as insect repellent spray. Guests will also experience lizards. They are harmless (and even eat mosquitos!) so we welcome their presence. Guests will also experience monkeys, toucans, sloths, butterflies, dolphins, brilliant flowers, amazing sunset views, and more.
There is only one section of the mountain drive that is unpaved. That is why we tell all guests to ensure they rent a 4x4 vehicle during their stay (which our Concierge will assist in arranging for you). The drive is, indeed, steep. But well worth the climb. The views are absolutely unbeatable. It is not a difficult drive, and a fun adventure to experience the twisting driveway (and amazing sights along the way!) with the house awaiting on the top.
We wish every guest the absolute best vacation experience. When the internet goes out, take it as an opportunity to disconnect from the craziness of the real world. While we offer satellite TV, if the service blinks and goes out for a period of time, soak in the sights of the abundant nature or the unbeatable nighttime skyscape with more stars than you realized existed.