Emma has made an exaggerated assessment of the cleanliness of the house. Bats were not trapped in the walls. I was there a couple of days later after her departure and there was no sound of bats at all. Occasionally, in very hot weather, all houses in the area may get visitations from a protected local species of miniature bats. We have done all we can to prevent them going into the walls of the house but they can get through a small crack where a large spider can go. It is illegal to kill them but they are completely harmless to humans.
The house was cleaned & checked on the day of the guest's arrival and there were no dead bats there then. Moore House is in an isolated position and is very private which many people appreciate. This is one of the things which can happen in the country. We can also get snakes, wombats and kangaroos around the house but we can't prevent them either. The dead bat which this guest found was in the loft, not in the room where she slept.
This guest also alleged that the shower curtain at the house was very mouldy. I checked it personally after their stay and it was perfectly clean.
I did not refund any money to this guest as everything possible was done to make this and all our guests' stays comfortable. This was probably not the right house for her as it is in such a rural situation.