Modern Green Dwelling
房东：Caitlin / Mik
房东：Caitlin / Mik
The AirBnB was a great size to accompany my group of friends for the weekend. We invited friends over for dinner to celebrate another friends bday. However, the house could have been bettered cleaned. Not sure when it was last cleaned, but it wasn’t to my liking or the other g…
来自Caitlin / Mik的回复：
Hi, thank you for your inaccurate review. We always trying to please our guests and we understand that not pleasing our guests on all of their requests means a review like this. Getting 1 or 2 stars. It's pretty common nowadays. Now to the facts... House gets a cleaning crew right after guests checks-out every single time. That is why we have a cleaning fee. There's also a note in the kitchen to call the cleaning crew in case there is an issue with the cleaning, but they never got a call with any "hair" issue... We always encourage our guests to let us know as soon as they check in if there are any issues. We didn't hear one single issue at all. The only issue we heard from you, was few days before the check-in day when you tried to find out if there was a cancellation fee if you decided to cancel within the same week of checking-in. Since there was a cancellation fee then guest decided to stay. We responded within the same day via-text. Also the fridge has only condiments that we have for the guest to use. There isn't expired foods. About the parking... We removed the garage from our listing years ago, since we store few personal items... It says it on the description but we do have a driveway where few cars can fit it without any issues. Obviously it is not a parking lot where 6, 7 or 8+ cars can fit. We also been trying to limit the waste, since it is not accurate for a small group to leave behind 5, 6, 7+ bags of garbage plus bottles and more in just one weekend.
What you see is what you get. What you don't see ... 1. Tones of garbage, bottles, and food leftovers on the deck. 2. Not working TV upstairs and downstairs. We couldn't even sign in to Netflix. Their pathetic excuse was that the previous guests messed up the system. They neit…
来自Caitlin / Mik的回复：
Once a year we encounter that one typical guest that tries to get a free vacation. Using excuses like the TVs were broken and many more "pathetic" excuses to try to get a refund at the end of their stay. There were few bags covered with snow outside on the deck, and due to the weather conditions the garbage truck wasn't able to arrive on time and get everything out of the deck (outside the house). People living on the north east coast, will totally understand how bad the weather was. We refunded the guest a 15% of their stay just for this. Unfortunately we can't have everything brand new every time a guest checks in. The main faux leather sectional in the living room started to show its 5 years of age. Few guests treated the sofa ok but some others just mistreated it. We have a cleaning crew that every single time a guest checks out they go in and make sure everything gets clean and in order. We requested pictures were the guest claimed to have found "dry food" on their sheets, but we never received any... TVs work great with Netflix, we spent almost an hour via text message trying to explain how to use the TV with Netflix. We thought we were dealing with someone over 80 years old (Not trying to offend anyone over 80). Since we never had such of question... "How to turn the TV on"? We also encourage every guest to always bring their basics, since we are always trying to provide the most accurate home description. But then again a guest thinking Airbnb is just like another Hotel that is when we know is going to be a problematic guest. Feel free to always ask questions to anyone reading this review prior to your staying.
布什基尔(Bushkill), 宾夕法尼亚州, 美国