Hi Abhijeet...thank you for your feedback on your recent stay with us. I wanted to take the opportunity to address some of the concerns that you raised. Our location can be a little of a double-edged sword! As you know, we are located in a quiet Balinese village but with close and convenient access to most of the popular destinations in Southern Bali. It is in the nature of our location and that of any Balinese village that some of the public utilities you might expect elsewhere are missing here. Certainly, stray dogs are a problem everywhere in Bali and is not something, sadly, that warrants a great deal of attention from local government officials or village associations. Most of our guests appreciate the unique cultural aspects of staying in a fairly authentic Balinese locale whilst, I think, understanding at the same time that there are sometimes associated inconveniences. We, generally, recommend taking taxis or arranging private transport for our guests, particularly at night. Specifically, to your other points:
1. I share your frustration with the internet access. Whilst accepting that we are are dealing with less than first-world infrastructure (this is Indonesia, after all!) we are in the process of changing our telecom vendor in the hope of providing a more stable and consistent service. As with most initiatives here, this doesn't happen very quickly!
2. We are in the process of changing and upgrading our menu. Please keep an eye on our website and (SENSITIVE CONTENTS HIDDEN) page for updates. We thought long and hard about providing a dinner service to our guests and other local customers in the area. We canvassed guests over the last 6 months in the this regard and reached the conclusion that most of our guests, particularly if staying with us for just a few days, would prefer to explore the myriad dining options available in Seminyak, Canggu and Jimbaran, to name a few. Certainly, we can arrange food delivery from a number of local restaurants should any of our guests choose to stay in the hotel.
3. I am sorry that you were disappointed with the attitude of the staff and their lack of proficiency in technical and internet related matters. Our first priority is to ensure that our staff are friendly, approachable and as helpful as possible as it relates to routine service requests. We have instituted weekly English lessons so that the staff can improve the service that they provide and improve themselves at the same time. They are like family to us and are our partners in this business. They, and we, are committed to providing the best possible experience for our guests in what is a small, local and sustainable business.