Thanks for your rating.
i need to clarify:
the socalled infestation were some ANTS.
the guest did not inform us about this and therefore we could not react.
the guest also did not inform that he thought it was cold.
its common to inform the hosts of problems, so that they can sort them out.
cell-PHONE-connectivity depends on the PROVIDER!
we have had guests there staying for 6 months and they were chatting on the phone frequently.
this is a HISTORIC house, with historic doors and we will not change that because someone possibly has an anxiety disorder.
its a safe area here.
the main door is ALWAYS LOCKED.
the main door is of METAL.
if a man gets scared in a house, in a very good safe area, in a house where are all apartments filled up with decent & nice people, living door by door - then the reason for this fear must be sought elsewhere.
and he stated in writing that he could not store valuables in the apartment.
airbnb does organize flatshares, flat-use and rooms for holidays.
valuables are to be stored in the bank!!!
the guest does not understand that he also is bound to a contract and thinks he can cancel as he wishes.
he has made a reservation for 4 months - to which the host is bound, but he thinks he has no obligations.
this is the reason for this very untrue and sad rating he gave here.
sorry, thats not the way things work.
and also hosts have the right to ask guests to stick to a contract.