Victoria couldn't have been more welcoming. This is a lovely place to stay, and we especially appreciated her flexibility with arrival- we came off the sleeper train and went to a wedding before noon and it was great to be able to get into the room early to get ready. Delicious breakfast, as other reviewers have mentioned! Room is as lovely as the photos, and there were very nice organic toiletries in the shower! You would pay a lot more for similar level of comfort in a hotel.