Our stay began very pleasantly, Paola kindly waited for us at the water bus stop and took us to the apartment. The lock on the door is old, but this can't be helped and is easy enough when you get the hang of it. The entrance to the building is old and slightly dirty, but the apartment itself is exactly as it is in the pictures. The apartment is well-equipped, though you need to buy plastic bags for recycling and rubbish, and cleaning supplies. The shower is fine, though it takes a while to warm up, so be careful not to be sprayed with cold water when you turn it on. We were satisfied with the apartment- it is good for a short stay and perfectly sized for two people. The toilet seat was loose and broke after one day. I was slightly surprised that upon discovery that the toilet seat had broken, Paola asked me acussingly- as if it had been broken purposefully by reckless behaviour, as oppose to the unavoidable accident of it being faulty. I thought this was strange customer service. Paola recommended a jazz club which was very good. Paola expects the apartment to be left spotless upon departure, as we left dishes in the sink after a late night and a morning rush to the airport and she described this as a "disaster" when it was no more than a 20 minute cleaning job (especially as there is a dishwasher). She told me she was very angry despite the cleaning fee included in the bill. Unfortunatelastly our last meeting with Paola was slightly unpleasant. The description says she is at the disposal of her guests and though we did not bother her during the week, when we accidentally forgot to leave the key behind, we had to arrange to meet her so we could return it, the interaction was aggressive, ending the holiday on a sour note. Having worked in retail for a number of years, I feel the final interaction with customers is the most crucial in and prominent in their memory and I was confused by her lack of understanding. Nevertheless the apartment was great value for money and we really enjoyed our stay. It is in a fantastic location, near great transport links and walking distance from main attractions. The area is quiet and cozy- with convenient shops for food right near the apartment. Paola kindly recommended where to buy good quality products and informed us of the vegetables and fruit in season.