Chris was really organised and called me to confirm everything a few days before I arrived. He explained entry details really (URL HIDDEN) was a breeze and was easily contactable at the end of the phone. He left notes in the apartment so that we could use things he had there easily. He made us feel very welcome with milk, tea, coffee etc... already available. The home was just that; lovely! It made me wish it was mine. Everything was just as listed, if not better than.