Dear Russel and Kelly,
I apologize for all this inconvenience you found during your stay.
I am devastatded by your comments since I have always had very good comments from my tenants, some have become friends..
I am deeply sorry for the state of the studio. I found out after you left that the cleaning lady never showed up as she should have before your arrival. Coming to meet you à Half past midnight, I was sleepy, I did not check deeply that the cleaning had be done, and again I apologize for it. It never happened before , and i will make sure it does not again. I actually totally cleaned myself the studio yesterday after you left. (and was ashamed of the state, so I do agree with you on this point, sorry again!!)
I understand it is too late for you.
As for the Fan, i had planned to change it. You arrived at a very difficult moment for me since i am moving from one place to another right these days and I am truly incredibly busy with the packing on one side and making things work on the other apartment. So i forgot about the fan, and feel really sorry. For this also accept my apologies.
I did though, thought about you and your wife being sick and sent you a texto to inquire if everything was alright and if she needed a doctor i could come as useful. You never answered. you could at this point remind me of the fan..
As for my comment : I am used to meet my tenants and come again to say goodbye to them . It is my custom and my treat since what I do like about airbnb is meeting new people and establish some relationship with them , which makes the difference between going to a hotel and choosing a guest. Your arrival at half past midnight, your wife, running to the toilets, and myself being incredibly tired made things quicker than i would have hoped and not taking time to establish a Relationship.
I thought we would compensate when you would leave, but you announce you were leaving very early morning on sunday. it came as a blow, i felt i was used like any kind of hotel and we were missing something . I tried to make a second degree joke , telling you you were the worst tenants I ever had, but it was not apropriate, a very poor joke I admit, and not taken by you as a joke. I could see your incomprehension, and felt silly.. anyhow, everybody was tired. Again I apologise, feel sorry for the whole misunderstanding and sorry that your experience was not the best. I do sincerely hope you will come back and i will compensate or try to , give me a call if you do, let's have a drink , or a free night in the "clean" studio, and talk about you.. :-)