Mr. Gabriel, trying to understand your reviews I question myself in order to imrpove my logic and the given effords to this case: how and if according to your opinion the house was not good enough to your expectations for various personal reasons of yours why did you make a reservation, signed a tax &rental official document (as the Greek Rental Legislation instructs all legal rentals in Greece) and spend 1/3 of your rental period and never shared with us in a direct and polite or formal contact your multiple issues that burdened your mind. The photo-gallery and the description are accurate and cover all informations needed and we are always available to help any person with any specific info or need when requested about various topics. Your demands regarding clothing cleaning and cooking services and various other services that are not included or mentioned indicate only that we are not a luxury 5* hotel but a welcoming Greek family holiday home, simple and with every possible amenity promised given in good conditions. Everything mentioned or promised was given to you even for free. The allegations and the characterizations you just publicly brought to my attention against my family home -let alone- the targeting of any member of my or if any other family doesn't moraly comply neither communes with the common sense of of family values respect and are in total - totally - false, misleading, not justified and abusive of our hospitality standards ðos and the excitement of sharing our effords, time and space; and indicate again that this problematic case had to be resolved at any cost in order to bring back safety and piece of mind to every vacationer staying here. Many thanks to AIRBNB who provided the necessary experience towards such kind of unpleasant cases - missing from us before your arrival - contributing to a safe and civilized intermediaton. In regards, I am very sorry to any of our tenants as well to any of my family members for this incident!