Dear Danya, your initial booking was for your 2 elderly parents who you were concerned would have trouble with stairs. I suggested the hotel in the village. I however accepted the booking and planned to put them into one of the quaint single bedroom cottages - My Mistake for not being clear about this. I had a booking in place already for LLANDAFF. When you called me on the morning your folks were due to arrive and asked if i could also accommodate yourself, your husband and the kids also on route back from the coast, I should have said no. My Mistake. I did advise you that i would be moving you to a cottage opposite the tea garden at a discounted rate for the whole family. I should have been more specific, but to be honest i was run off my feet organizing my 10 year old daughters birthday party. We gave you a full refund in cash the morning after your stay. We will address the issues you have listed above about this specific cottage, ironically called LITTLE CHOICE. You my dear however have called us liars, thieves and told my mother who is a Christian that she does not act like one. You caused a public scene in her restaurant in front of her customers, shouting and screaming, no i was not there but my mom called me distraught shortly after the incident, and i have it on record from one of her customers and a staff member. All this over your one night of on-route accommodation between the coast and Johannesburg. All a bit much don't you think?