I am really sorry the inconveniency but there are some rules in Airbnb which one must follow. As I have told on our last call on the 22nd of August at 22.00, you have never informed me that you were arriving in the night time. I am sure of that because I am not living in Sardinia and the check in is at day time. Otherwise you would have to make a special request to receive the keys in night time with the consequent extra charging, which was never agreed because you never mentioned or wrote it. I have requested your confirmation in our messages and you have never written that you were arriving at night time. I really tried to gather resources, calling the person who waited for you the whole day of the 22nd, but unfortunately that night he was at the hospital due to the birth of his grandchild. I also tried to call another person but he was already sleeping at that time. So I am really sorry about it but it is not my fault and As I I wrote you I had other offers for the same days and I prioritized you. Next time try to follow the rules of Airbnb and let your host know what time you are arriving if it is outside the check in time. Sorry for your trouble.