This was a HORRIBLE experience.
The apartment had bare light bulbs hanging from the ceiling. There were no towels anywhere in the apartment to shower with. The host forgot them and messaged me 2 hours after I checked in asking if I needed a towel tonight. As I did not have Wifi at the time, I could not respond to him right away. But seriously??? If you have forgotten items, especially something like a towel, Bring Them Over! Don't ask the guest 2 hours later if he will need a towel. Come and drop them off. ( there were no hand towels in the bathroom either). I ended up toweling off with a bed sheet.
Then I noticed that the refrigerator had been turned off and the door was open. No mention of this in advance of my arrival. As I needed to do some shopping before dinner, I turned the fridge on and ran across the street to get items before the market closed.
I came back, showered, put a few items in the fridge and then left for 6 hours. When I returned after midnight, I noticed an AWFUL smell in the apartment. I opened the refrigerator and found that all the food in the freezer had defrosted when someone had turned it off, its contents leaked out all over the freezer and stunk.
I immediately notified the host when I returned , because I now had access to Wifi. I very nicely asked him to bring the towels over in the morning as it was late and that I could make due. I told him I had to use a bed sheet to towel off my hands and apologized. Then I mentioned about the fridge being off and now it was smelling foul. Stef fired back at me in a rather rude message asking why I waited so long to tell him. I'm sorry Stef, but your apartment should be in good shape before the guests arrive. And as there were no instructions on how to use the wifi readily available, and that I was in a hurry because of personal plans , that I did the best I could in the situation he placed me in. I explained that I only had working wifi AFTER midnight and that the smell was not there when I arrived, but only later on after the fridge was restarted and the doors were reopened. Stef replied again with another insulting remark, this time in French. I will not list it here publicly, but I did contact Airbnb , requested a refund and checked into a hotel the next night.
Again, YOU are the host. Your job is to make the guest feel welcome. Not insult them. The reply needs to be " I'm so sorry, I will take care of that immediately."