Ashik, The listing clearly stated that the car was a separate booking... I even extended the opportunity for you to send me the verbiage that you saw that stated otherwise. I also insisted that I would honor that agreement if you showed me otherwise... I never heard back from you and I attempted to contact you several times about the situation. As for the tax, we cannot include it in the pricing as we would to pay even more out of pocket. Again, that was also in the listing description... I am thinking that you didn't pay attention to the details in the listing and you refused to work out your issues with us. We are open to resolving any miscommunication that might of happened with your booking. The car was available and the taxes could have been worked out...

Jane, Thank you for your feedback! Unfortunately, the issues that you brought up are the first time that I am hearing about it, minus the taxes. We have someone that is on call 24/7 to address any and all issues our guests have on their trip. I know that you are upset with the tax situation and I gladly waived it for you as well. Again, these taxes are due to the city and travelers pay this tax no matter where they stay at in San Antonio. I will personally take a deeper look at the listing and residence to address the issues you have brought to our attention. Note: Taxes can only be collected the month of the reservation prior or after the booking.