Hi Amber, your feedback is a big surprise for us. You left a good review, but a lot of untrue points that you never mentioned to us during your stancy. We allowed to you a very early check in, we was always in comunication to you asking if all was fine, attentive to solve any issue, you never wrote us during your stancy. In fact when we went to check the bathroom window, was not well closed and that was the water leacking cause, not an apartment problem. Also you left the sheets and towells with stains impossible to clean. You didn´t respected a very clear rule about the towels (we have special towels for beach and for bath ). The weather in your 4 days stancy was over 86 farenheit all the time, is not common that a guest needs the blanket, but we have one in the upper side of the closet for anyone that would need it, but you never asked for a blanket. There are more tha 200 led lights in the building, one of them that stop to work is something that could happend, and in the next day a worker fixed that (you mentioned that too in the feedback) so I dont understand why are you talking about that little details in this moment, the same with the entrance door, Im leaving a key in the apartment, so if any guest have a problem with the code can open with the key. And finally about the location: The apartment is on the 38th avenue and 5th avenue. The colony name is CENTER, and is in the center of the city, on the famous 5th avenue and 2 blocks and a half from the public access to the beach. So we are dont understanding the complains, we are doing a big effort because we like to improve with any constructive critic, but this clearly is not the case. We are very sad because you didn´t enjoyed this paradise loosing time in unimportant things that would be solved with more comunication from your part. Without doubt your comments are with a bad intention. We really don´t would accept a new booking from your part. Hope your improve being a better guest in the future.
Guille & Fabi