Entire Flat near Center at University/Votivpark
Hello and wellcome to my apartment!
The main strength of this apartment is the location, which is excellent: easily accessible, trams stop at the corner and the main undergrounds are 2 minutes away…
Host failed to include the building number in the address he gave creating a serious problem with check-in. There was no communication until the evening prior to check out. There is a very bad traffic noise problem with the apartment windows open and an uncomfortable apartment wi…
Hello again Joseph! I am very sorry about the address issue, I understand that it can be disappointing to have an issue right at check in, however I texted you through SMS and Airbnb before check-in time the exact address as well as the phone number of my sister, since I was not in the city. Regarding the communication during your stay, I always replied within few minutes after receiving a message. I wish I could have texted you more often to know if everything is going well, but I was in vacation on the other side of the world and most of the time without internet. Even then I tried to help as effective as possible by eventually issues. I use to give my guests full assistance for everything they need during their stay and you can see their gratitude in their reviews. Regarding the lights, you could see in the pictures before booking the apartment, that there are no special reading lights at the bed. Thus, the windows are really well-isolating and once closed the apartment is in complete silence. However I understand if it is warm you have to let them open. All in one, I hope you had a good time in Vienna, what I can deduce from your 4 stars rating. Thank you for letting me know what I can do better! I will provide a ventilator for the apartment, so that future guests don’t have this issue. Best Regards, Luiz!