Mr. partel has evaluated a quantity of absurd falsehoods written. I delivered a clean and tidy apartment, they had a problem with the water dispenser in the shower that no one had ever had until today, we intervened immediately to put it back, going to the apartment we found the TV and air conditioning that would have consumed running for nothing until their return in the evening! The smell that was felt was not cigarettes but shoes left in the living room with all the windows closed! I have not had any kind of complaints about refunds or anything else from airbnb, dear sir say things are not true! This is a private apartment not a hotel! You came in 3 and airbnb had called me to accept the reservation for 3 people! I had a feeling that I did not have to do it !! For 3 nights you asked for change linens and cleaning! The cleaning is final and the lady at your departure spent 3 and a half hours to tidy up everything! He even found furniture moved! A star you deserve it and certainly not me! I hope other hosts will look good to accept your reservations! Then the closet full of trash! What are you saying! What a falsehood and how you like to ruin the work of others!