Hillside Villa on Lake Travis
Luxury hillside villa with lake views, an outdoor kitchen, and a stone pool & spa. Bring 12 people and enjoy Austin and Hill Country at a spacious vacation retreat perched above Lake Travis.
Nice house and great pool area. Kitchen was especially dirty upon check in and some other areas of the house could’ve been cleaner as well.
Jason, Thank you so much for your review, and we’re happy to hear you had a good stay at our place! That being said, we’re so sorry about the cleanliness issues that occurred during your stay with us. We wish we had known during your stay so that we could have helped out -- our 24/7 guest hotline is always available if anything ever comes up while staying at one of our properties. Please know that we are following up with housekeeping to ensure that the property is being thoroughly cleaned to our standard. If there is anything else we can still do for you, please reach out anytime and let us know. -The TurnKey VR Team
plenty or space for the 10 of us, which was greatly appreciated. the place wasn't as nice as it appeared in the listed photos however. the living room couch needs to be replaced as the current one has a few rips in it, and stains. the guard rail on the main porch had 1 section no…
Hi Leigh Ann, Thank you for taking the time to leave this review. We are sorry to hear about the issues that came up and for any inconvenience they caused as well. Here at TurnKey, it is our highest priority to make sure our guests have the best experience possible, but if problems arise, we do try our very best to make things right in any way we can. It looks like we were able to send someone out to assist you with some of these issues, and we are so glad you called our 24/7 support line to let us know about them. Please be assured we are checking on everything else you have mentioned as well and will make sure each issue is addressed. Thanks again for your patience and for being absolutely perfect guests. We look forward to you staying with us again! -The TurnKey VR Team
I was told I would get the code for the house 10 days in advance and find out if we qualified for early check in and late check out 24 hours prior to arrival. No one ever reached out. I had to call turn key and find out. The guy I spoke to on the phone was very spacey and tried t…
Hello Kimberly, Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced. Here at TurnKey your feedback is highly valued, and although we do try our best to offer the most impeccable service possible, there are times we fall short of that. Please be assured we are looking into everything you have mentioned. Thanks again for bringing these important issues to light, as it is feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we could do for you, reach out anytime on our 24/7 guest hotline to let us know. -The TurnKey VR Team
奥斯丁, 德克萨斯州, 美国