来自Rob & Corinne的回复：
Nelly and her boyfriend were generally fine as guests, if not somewhat messy, also leaving crumbs, cruddy food remnants, and grease smears on and under our Mission style wood table. We wish Nelly had read and reviewed our listing prior to booking with us, as she would have known that: 1. The guest floor doesn't contain a kitchen and there is no kitchen access, 2. The space has a queen size air mattress and a single Murphy bed, 3. The hot tub is not an amenity. You and your boyfriend were disappointed, understandably, to realize you didn't have access to a kitchen. We get that. But we don't believe it's fair for you to fault us simply because you failed to read our listing description, which makes clear what you as a guest specifically have access to and what the guest floor accommodates. You also asked about our hot tub, which is not included on our amenities check list, and is not articulated on our list of items that are open to guests. Again, we believe it to be unfair of you to highlight disappointment regarding our hot tub, as though access to it was noted and promised in the listing. Moreover, even if we wanted to make the exception for you, we couldn't have, as we explained to your boyfriend that due to the extremely cold temperatures, the hot tub simply wasn't heating properly and needed further insulation. By the time you'd arrived, our property had accumulated days' worth of ice and snow from a storm still passing through, and we hadn't managed to complete shoveling and clear our entire driveway and walkway, which are spread over a pretty huge area, of snow. Also, underground well water in this part of Montana is mineral-heavy. Regarding your comment about it feeling like indoor camping--just a note to inform that the guest area contains over $20,000 worth of Mission furniture. Overall, we believe your reasons for down-rating us are unfounded and completely unfair. It seems as though you are blaming us and attempting to make us responsible for your own oversight, lack of attention, and irresponsibility prior to booking.