Charles was very frustrated, when there was no electricity for one day in the neighborhood, because the city was repairing some old electrical lines outside in the street. Although this was not our fault and such a power cut can happen very rarely anywhere in Tbilisi, especially in the old part, but also in any other parts of Tbilisi, we offered him a one-day-refund, just to show him, that we can’t change the situation, but still feel sorry, something which we don’t have to do, but we simply did, because we wanted to be nice.
Just a few days after he moved out he sent a reminder about the refund and just because we didn’t send it right away he was writing this very unfair and unfriendly review and it is a fact, that things he describes are mostly wrong.
Below I will answer in detail to his review:
“Be ready to walk up and down hill a lot here if you don’t take taxis.”
Yes, Tbilisi is a city surrounded by hills, which makes it really beautiful and the apartment is located in an old part of the city half way up on a hill. The way down to the main central Rustaveli Avenue is still only a couple of minutes walk and if you don’t want to walk up again, which is also not a big deal, you can easily take a taxi, which are everywhere on the street for maximum 2 USD.
“It does have electrical issues, however. The basement had no power for a couple days…”
Wrong! One bulb was broken and we took care of it immediately as we always do, when there is any kind of problem.
Second thing was simply, that the fuse went off, because Charles thought it would be a good idea to switch on an old boiler for hot water in the basement without asking us and not knowing that the hot water runs through a modern gas heating. Why he touched this boiler by himself is really strange and nobody did it before, but that he writes such wrong facts afterwards is simply not nice!
“… and then the power went out in the entire building for a day. So no hot water for showers, spoiled food in the fridge, and no lights until 11p that night.
See introduction of this review.
“… the owner promised a refund of that day which still hasn’t come two weeks later even after a polite reminder. “
Well, another wrong fact. The power cut was on 15th of December. Charles wrote his review on 26th of December, which makes it 11 days and not 2 weeks (14 days). The promised refund was sent to him 12 days after he moved out on 27th of December.