HUGE disappointment! Unfortunately, the brand new host and co-host truly don't understand the philosophy of AirBnB, about creating a clean, comfortable, convenient space for guests. We rarely book unreviewed places, but since there were really no other places in the location we needed, we thought we'd give it a try. It almost ruined our weekend! Besides conflicting information between host and co-host when trying to book, when we arrived the place was just filthy. It hadn't been cleaned in years - dead bugs in fridge and drawers, hairs all over bathroom, smeared make-up and dried toothpaste in sink and counters, piles of crumbs in oven, grease and gunk on stovetop, dust so thick on mirrors I could write on them with my finger, every single drawer and closet crammed with personal items and junk, and the entire floor covered in dust balls, dirt and crumbs. After AirBnB customer service got involved, a cleaning crew was scheduled. I was told by the co-host if I wanted it "deep cleaned" (which just means "clean" to most people) it would take too long. He added that I should realize I'm being "allowed" to stay in someone's apartment, and that I should remember "it's not a hotel". I finally returned to a (semi) clean apartment 7 hours after checking in, at 1130pm!
Once I began to unpack and settle in, I noticed several other issues. The listing stated breakfast - the co-host said there was no breakfast. The listed stated hangers - there happened to be some empty hangers in the closet, but NO room to hang anything. The listing stated checkout at 3pm - I was told I had to leave earlier, but we later resolved that. There were 8 chairs in the apartment and not one usable table, only an edge-to-edge cluttered coffee table. Every single flat surface was crowded with the host's personal belongings, candles, books, vases, make-up - there was NO place for our items and NO place to eat (we ate with plates on our knees)! It felt like the host just woke up one morning and said, I think I'll become an AirBnB host today, thinking that they can simply hand over the keys to their dirty, lived-in apartment, without cleaning, without setting aside specific functional space for travelers, without thinking through details. It's a shame that the carelessness of these "hosts" ends up damaging the AirBnB brand. Despite the terrible experience within the apartment, the building itself is simply amazing - wonderful rooftop pool, spacious clubhouse, outdoor bbq space, and the view from the roof was spectacular! BUT there are actually other AirBnB listings in the same building, so I suggest booking those instead.
I hope the host and co-host think long and hard before going any further as hosts.