Most of the clients we have hosted trough Airbnb have been for the most part wonderful; they appreciated us, our home and had great time stain here and have left us very good reviews to prove it! Unfortunately, once in a while we receive bad, ill-intentioned, uneducated, racist people such as Lea Yekutiel! Even before she showed up, she was already complaining about everything...and once she arrived, she was even worse! She is not the "nice-looking, elegant, smiling person" in the picture but a scary-looking, angry lady with an even more horrible attitude! She showed up at 6:30 AM (Check in time is 9 AM) and I helped her up with her suitcase. She started complaining that she had to climb stairs to our 2nd floor and there was no elevator!?? (She already knew about it) I showed her the house and she did not mention how beautiful and clean we keep it (As is most often praised by other clients!) I offered her some tea and spent almost 1 hour explaining to her the area, where the subway was located and gave her a detailed map of the NY subway system; my wife had again to do the same (She claimed she didn't understand what we explained to her) so my wife personally took her to the subway station, bought her the tickets and put her on the train to Manhattan...however she claims that in the way back she got "lost" because she came out at the the other side of the station...??? We left breakfast ready for her every day, but she never appreciated it... then she became really Nasty and totally disrespectful to us and to the other Airbnb clients, when she found out she had to share the guest's bathroom with a very nice, colored-couple that were staying at the adjacent room! In conclusion, we wish we don't get to meet other Lea Yekutiel's type ever! If you ever come across her, try to avoid her at all costs; she is Not a pleasant person in any way! We feel very sorry for her sad life!!!