Hi Ross, Appreciated for your time to submit review, as you have wrote, clean house, easy to access, good and reliable host, as we were in touch with you since two days in advance and untill you have check out. personally be at property to warm welcome you and your group, help you to move your luggage from your car and show you every single little things at property so you can enjoy your stay, and even i have asked you to conform that you are happy with all the arrangements, and before i have left from there, i have asked you three times as we ask to all our guests that, any question or you have any special requests or wants anything???? you have told us, nope, everything perfect and you writes in review with 3 star that property looks tired which way you have measured this score my friend?? do you think is this fair review score for our service which we have provided through out the whole process from your booking to your check out??? and even there wasn't any thing that you have complaint about anything at property even...( As we make sure every time and checks everything before we hand over property to our guests, as Guest's satisfaction is our Business. so please be kind and honest with the Host's Review from next time. as its matters a lot to us, Thanks.