Absolutely disgusting experience. My couple and I first put the luggage in the apartment while the cleaning girl was (supposedly) doing her job. When we came back everything was an absolute mess. The sheets and towels were the ones used by the preceeding guests and the toilet water was coloured with a (probably blood?) rose tone. Disgusting. We contacted Myriam for an explanation and, up to that point, everything was ok. She apologised and told us that the cleaning girl would come again and finish the job.
The nightmare started one minute later. We had a (SENSITIVE CONTENTS HIDDEN) call from Myriam's phone but the person who was speaking was an unkown guy with defiant manners. He literally told us to leave the flat because the reservation had to be cancelled. No reason was given, only the vague argument that the cleaning girl hadn't done the job. We insisted on the fact that we had no room and our right was to stay because we had paid. This unkown man said that there was no choice and that he'd refund the money. That didn't solve our emergency and we obviusly were negatively surprised.
Thanks to Airbnb workers in Spain we could lead this misfortune to a good end. But Myriam has no word and I personally would not trust her again.
We luckily found a wonderful hotel next to Gare del Est, with a reasonable price and not much more expensive than Myriam's dirty place. This girl ruined our first day of holidays and that is something we won't easily forget.
Absolutely disgusting experience. She literally threw us to the street as if we were dogs.