This amazing 7 br is a combination of 3 apts. Penthouse with roof deck and 8 person Jacuzzi! 3rd fl Apt has two bedrooms & Jacuzzi, and the ground floor has a 2 br w/ AC & Jacuzzi. Free WiFi, AC's throughout, and room safes.
We felt like this property was not ready for us to check in. They should have done pre-walk thru. it could have avoided lot of issues. such as three bathroom shower were not working, hot water was not coming, safes were not reset and needed batteries. appt 301 needed pest control. appt 101 needed to air out has very bad odors. appt 401 all bed room comforters, pillow cases and sheets were not washed for a long time. It had very bad smell in it. We had to do the laundry at 3am and dry them before we could use any of it. we spend whole afternoon with the maintenance guy. we could have done something productive that day
Owners response. Everything here gets cleaned all the time after check out. So the pillowcases and comforters not being washed is nonsense. The hot water someone turned off the switch. We turned it back on after we were informed it wasn't on. It takes us longer to clean the building. We have a pretty early check in policy compared to other places at 1pm. There are somethings we would never know aren't working currently. Like one of the showers. As soon as guest informed us we have a handy man on premises. We also have a exterminator that comes in once a month. But truth be told that if you leave out food which they did you will have ants. That's a fact of being this close to the Ecuador. The smell I have no idea what there referring to. I been in the unit before and after and I can't figure out this complaint. But what there not telling you is what tremendous place this is including the private roof deck with a million dollar view. Biggest hot tub for daily rental and we are licensed and legal. All for about $58 a night per guy they paid. We are inexpensive in class on Airbnb. Compared to other listings that are $(PHONE NUMBER HIDDEN)/night. We offer tremendous value and for last 7 years we have many loyal fans. We realize we can't make everyone happy. It's after all Colombia not Las Vegas. And we wish them well in the future.