Unfortunately it was my first bad experience since I meet my guests. I have done everything to ensure the successful of Melissa and Brendon's stay in Siracusa, like I do for every our guest.
Since the first night Melissa and Brendon reported some difficulties with using the heating (not enough warm in the house), complaining aslo for the fresh air entering the house (!) and the hot water not in the kitchen.
I proposed immediately to meet them at the apartment to face and easily solve the troubles.
It was a big regret and surprise for me that they refused to meet us in the house and they took the decision to leave immediately the house.
As I wrote Melissa since the beginning, it would be enough to properly regulate the heating by remote control to have the desired temperature in the house. We did that the same very day!!
Before their stay (November and December), after their stay and also in this moment (January with 2 degrees outside), there are guests in the house staying in shorts !!!
I really wonder how Melissa was cold in the house with more than 15 degrees outside in the moment of their arrival.
The heat pump is a 9000 watt power for 50 square meters house, it's more than enough also for very cold winters.
About the hot water, it's of course available in the shower and in the bathroom's washbasin. If necessary to have hot water somewhere else, a plastic basin is available in the house.
If I consider that every year during the winter time I have the pleasure to welcome my guests staying for long period (even an entire month and more, like at the moment) and these guests always showed me a great satisfaction about their stay, I don't think to be presumptuous if I say that the house is well equipped also for long period stays during the winter.
And finally the last complain: the air from outside was entering the house. It happened just because Melissa and Brendon didn't close complitely the entering door !!
However I hope I can have the pleasure to guest Melissa and Brendon in the warmer season and above all with a more enjoying and friendly mood