First of all, let me say host Sally is a lovely person. As a host, she was communicative via text, despite a significant language barrier, and seemed eager to help when I had trouble with the keys. When I arrived, her smiling welcome was very appreciated. Nonetheless, my very first Airbnb experience was a bad one.
• The place was not adequately cleaned. The bathroom sink and counter were not cleaned. The carpets were not only stained but not vacuumed, and the floors were very dirty. We also found broken glass on the floor of the kitchen, which, of course, is dangerous.
• There were insects everywhere, dead on the floor and alive flying and crawling. We even found a spider crawling IN one of the beds.
• The shower contained a collection of items previously used by other quests, including a used razor, two used bars of soap, and a variety of half empty travel sized items. I would prefer the host clear the shower entirely of all items and leave nothing at all.
• Sally left coffee, Chai powder and two cups and saucers out with the coffee maker, however, the tin of Chai powder left was rock solid (indicating it was old) and we were only able to locate a single spoon that we then had to share between two people to make and stir our drinks. My suggestion would be to offer single serve coffee and/or teabags, so every guest opens new items. And 2. Provide a complete set of dishes and silverware. Also noticed an ice tray for the freezer would be helpful.
In general, the space has a lot of offer: two private bedrooms and light-filled common space. There is so much possibility, but as a guest, I had the feeling of being among a dismal collection of extra mismatched furniture items. For example, each room contained (un-mounted) upper kitchen cabinets and other unnecessary furniture items, such as filing cabinets, etc.
The arrangement of the furniture was awkward and not conducive to a comfortable experience for guests. Switching the position of the wing chairs and the kitchen table and chairs would create a sitting area with easier TV viewing, and an eating area nearer the kitchen.
Ultimately, I felt the accommodations were not acceptable and ended up cutting my stay short and getting a hotel. I met with Sally and discussed my findings, and she seemed very open to my suggestions and offered a $50 refund. My hope is that the host makes some improvements and that everyone enjoys a better Airbnb experience with Sally in the months and years to come.