Dear Ms. Michele,
we would like to thank you for your review. It has been a pleasure having you as our guest at Trulli Santa Maria dei Grani, guests like you are really precious as your opinion helps us to improve our service and to always improve ourselves.
I would like to come back to you in snapshots with regards to all the recovery actions taken:
- It is very common in properties such as Trulli to find “niches” where to accommodate extra beds. In this case, the two beds you mentioned were single, usually recommended for children who do not require special privacy. Anyway, since we consider yours a proper suggestion, we prepared a partition tent which can be pulled out if necessary in order to increase the privacy.
- The road facing the Trullo is classified in Italy as a “secondary road”, i.e. it does not have high traffic volumes (roughly 20 cars x hours while busy hours, 2-4 per hour night time), but obviously it is not an isolated area, which is usually a better option if there are children in house. The little inconvenience caused by vehicle's transit is balanced by the comfort and the position of the house, easily reachable from the guests. In any case, we are creating a natural “fence” (to respect the nature) made of cane and lush green plants, that actually closes the roadside view and helps to further enhance acoustic isolation.
- Regarding the Boyler, that particular size was actually our specific choice in terms of respect for the environment. We are really careful about this especially in rural areas. Trulli Santa Maria dei Grani have been restored inspired by the most advanced architectural principles for the recovery of the historic buildings and, following the ancient standards of the natural insulation of the trulli, 7 minutes of hot shower can be maybe considered enough by our point of view. Unfortunately here we will not apply changes because it is contrary to our environment philosophy. We do hope we have your understanding.
- The Trullo is an ancient building of 600 years. For this reason his charme is combined with some inconvenience. The structure is completely made in natural stone guarantees a constant microclimate in the interior, that’s the reason why you are perfectly right with regards to the inside temperature. Something did not work in the preparation of the house and the blankets, which are normally provided on each bed, were not prepared. It is our mistake and we apologize for that. However, having natural freshness in the home without air conditioning (once again respecting the environment) and without being forced to breathe the chemicals that gradually dye-based or acrylic based paints release, is usually appreciated, especially In an area where outdoor temperatures in summer periods easily reach 40 degrees in daylight hours. The Funcoil referred to is a dehumidifier, as described in the instruction manual next to it; It is useful for the winter, when the house is closed, in order to preserve the inner microclimate. It is perfectly functional; We are desolate but you probably have not followed the ignition or used instructions properly. In any case, our staff has not informed us with your request for assistance. We are sorry because we would have been able to assist you during your stay.
- Kitchen knives were integrated immediately after your visit. Unfortunately someone had removed these from the property. Sometimes such bad surprises happen.. In any case, it is established in the rental policy that any deficiency should be reported to the staff. If it has been reported and has not been provided, it is a shortage we are sorry for and we are also verifying internally at these times. In any case, the purchase of the set (about 10-15 euros) would have been fully refunded at the end of the stay if you would like to proceed autonomously, as by practice. We are sorry for this.
- The shower you referred to has had a fill due to the presence of hair in the drain. Sometimes unfortunately happens, even the size of the pipes. It is important to report this kind of inconvenience immediately because the recovery operation is not invasive and takes 5 minutes. This would certainly have helped to improve your time in the shower, avoiding the water leaking out of the shower tray. In any case all maintenance-related work has been carried out and the house has been equipped with suitable acids to intervene at any time to prevent the problem.
Lastly, we would like to emphasize how your notions and considerations have been largely shared and appreciated by us.
We look forward to welcome you back to Trulli Santa Maria dei Grani soon, as this will allow you to personally experience the quality of the improvements done according to your kind review.