LATE CHECK OUT POLICY
Dear guest, it is important to make it known that we do not have reception staff 24 hours a day, Departures after 11 am, will incur an additional charge of 30 USD.
The "late check-out" service must be requested 24 hrs in advance and is subject to availability.
In the case of a late check out without having been confirmed before, the guest agrees to pay $ 100 penalty per hour.
Thank you very much for your understanding!
POLITICA DE SALIDA TARDÍA
Estimado huésped, es importante hacer de su conocimiento que no contamos con personal de recepción las 24 horas del día, por lo que La salida del PH después de las 11 am generá un cargo adicional de 30 USD.
El servicio de "salida tardía" deberá ser solicitado con 24 hrs de anticipación y queda sujeto a disponibilidad.
En el caso de una salida tardía sin haber sido confirmada 24 hrs antes, el huésped se compromete a pagar una multa de $100 usd por hora.
¡Muchas gracias por su comprensión!
Born in Barcelona Spain, he moved to Ireland with 13 years old to learn English. After three years living in there (Dublin and Sligo), he went back to Barcelona to finish high school. With 18 years old he started his bachelor degree in Business Administration and Finance, where he met his life friends and work buddies to this point. On third year, he moved to Shanghai China to learn Chinese and explore a completely different business market, where relationships mattered to an extend that you would like all stakeholders of your business to be happy in order to have a successful business career. This standards are the ones that helped Marc forged his values. After 5 years living in China and exploring the Relocation services, Tourism and Real Estate market by founding and successfully growing his company IntuuChina, he sold that company to move back to Spain and take care of a family business that his father left to him when he past away. It was a building in Barcelona that had a very low profit margin. After remodeling it and start renting it through Airbnb, he became well known in the Barcelona community and created a reputation in the vacation rentals community. In 2013, after the new major of Barcelona prohibited apartments for vacation rentals in Barcelona, he completely focused on his second strongest market, the Mayan Riviera. He started a consulting business for vacation rental companies, helping them optimize their customer service and increase reviews. Three years later, Marc decided to start by its own, managing his own apartments in order to have streamline communication between owners and guests. Marc manages his owners apartments like if they were their own, and you will see him running at 11pm trying to find a solution for any problem that guests have. Client satisfaction is the key aspect for any kind of business and that is something Marc has very much in mind. Marc strives to make vacations of his guests unique by recommending them places to visit and designing tailored experiences for their guests. Marc also has a transparent communication with owners, which makes him a very special vacation rental expert in Riviera Maya.
"A journey of a thousand miles, begins with one single step"