Unfortunately very sad this situation, already knew that by revenge the host would leave the worst comment ever
Sorry Ellie but you are not being right or fair with us after everything we did for you, the checkin was wonderful, we have no complaint against it, but the house rules were not rescheduled, as we said several times (we are not a hostel) but rather a private house where we have some rooms to rent and all the rest of the garden and kitchen are shared places where they are abslutely to be respected!
Since I have to say that when we travel to stay in a place where we have to share common spaces, we have to be educated and respect the shared space Exactly when you book in the charming atic for a person you will pay 20 euros, and in our profile is well visible (extra person, not extra bed), the client when making the reservation would have to warn us that they would like 3 beds, and It did not of course, the customer at checkin was very annoyed by this situation, but we were contacted by airbnb to find out if the mistake was ours or the customer's reservation, airbnb replied that it was very clear that payment and the reservation was 1 person plus 2 extra people, (not 1 person plus 2 extra beds, as the client would like it to be)
As I said I am very sad with this situation, unfortunately we had never happened to something of the genre, but we warned several times where last we were forced to ask for help airbnb to know what we could do unfortunately we had some lodging to complain and then for fair I could not accept this type of behavior from 3 adolescent people who do not have education, we are Superhost, it's not for nothing! We dedicate a lot of work and treat our clients very well,
P.s as the cockroaches, we apologize but they live in the garden and we can not poison the garden spaces we just take great care with the cleanings,
The beds and bathrooms and kitchen are always cleaned twice a day, and unfair to hear something so bad from the part of this host
Its really important to see the descripion of the house ,its a really quiet house , its very good for the people enjoy the nature