From booking to checking out, Andy and his staff are really very accomodating. Our discounted tickets have been purchased ahead of time, Andy was a very good host, staff are really accomodating. We were informed of the problem with wifi immediately when the problem occured as well as when it was resolved. People booking Andy's hotel should be able to book Grab/Uber as they is much cheaper than taxi, and they have GPS to know the exact location. Please ensure you spell the hotel name right, as we were dropped at Hotel JEN instead of GEM on our 1st day. Not much restaurant nearby, but there's this Malay restaurant across that serves really great food - just that, they dont understand much english, but they are very nice. Laundry area is nearby too. Overall, it was a great experience, kids enjoyed Legoland and Hello kitty Town!