STOP Story telling. You are lying. Back to the facts: A few days after booking you asked me how to get to hallstatt. I told you, the best is if you take a car because public transport is very poor. I wrote you the exact connection and told you that it is additionally 40 min with TRAIN if you start from my house. You didnt respond to this information. One (!) day before check in (in the late afternoon) you first asked me how to reach my house with public transport. No word in advance that you arrive with public transport. Nevertheless i wrote you many emails, sent you the transportation plan and so on and so on. I think YOU are responsible to plan your holidays and your arrival. You can see the exact location of my house on the map. And also the info about arrival, that bus station is 400 meters away and train station 2,2 km.
And from my point of view, you can do the distance in 20 min walk as i wrote you.
...and the stranger who picked you up was my FATHER on my behalf to drive you one way and show you the right way. Nevertheless you forced me to pick you up at train station and bring you to the house (every following day!!)). That is outrageous. I cant organize your transfers.
About cancelling the reservation: You booked 4 weeks ago, you didnt take care about the way of arrival in advance. Now its high season in Salzburg and after one night staying in my house you would like to change the booking to only one night (without being charged). You cant do that in no Hotel. I told you that you can cancel by yourself but you didnt. I had many requests of guests, which i had to deny because of booked up.
So: I gave you the right adress - i wrote you the adress and the adress is on the website apparent.
I told you the right times for arrival and reaching Salzburg and hallstatt.
I gave you so much assistance and i answered many many emails to you.
I try to make all my guests happy and offer them unforgettable holidys (please see my other ratings), but what you wanted from my was not achievable.
There is no reason why i should give you a wrong information! I am totally booked up and had additionally refuse requests of guests.
Sorry for that but stay with the truth. So from this point of view your 3 stars rating is unfair!!!