Hi Chloe, thanks for leaving your comments and feedback. It's great to hear you enjoyed your stay with Base and we hope to welcome you back again. Thanks, Rebecca.

Hi Drew, I am really sorry to hear that your stay with Base was not up to our brand standards. We were unfortunately faced with unavoidable maintenance issues in the apartment you booked which resulted in moving your booking to a different apartment within Royal Quay. Although the room move was unavoidable, on numerous occasions, our reception manager tried to call you and left 3 voicemails with yourself with the desire to discuss your room move complaint and look at some form of compensation. We were unable to get in touch and therefore were also unaware of the further issues you have mentioned in your comments. We pride ourselves on the quality of our rooms and service, therefore I have passed on your comments to the team to look into as a matter of urgency. Thank you for leaving your feedback and we hope that you enjoyed your time in Liverpool. Kind regards, Rebecca.

Thank you for your review Tord. Hopefully we will welcome you and your family back to Base again in the future. Kind regards, Base Apartments

Thank you for leaving us a review, Jack. We are glad to hear that you enjoyed your stay at our serviced apartments in The Docks and found the service from the staff to be excellent. Please be reassured that we intend to see what can be done with regards to the pictures listed online for our apartments. It would be our pleasure to host you again, should you plan on returning to Liverpool.

Thank you for leaving us a review, Shiwon. We are delighted to hear that you enjoyed your stay at our serviced apartment in The Docks and found it to be ideally located for commuting to the ACC Convention Centre. While we do apologise that check in at our Duke Street office was not noted within the listing, we should advise you that our staff do include this information in the confirmation email we send out to guests prior to their arrivial. Neverthless, we hope that despite this issue, you might still consider using our serviced apartments again, as we would be delighted to welcome you back.

Thank you for leaving a review, Rob. We are glad that you enjoyed your stay at our serviced apartments in The Docks. Please keep us in mind, should you decide to visit Liverpool again.

Thank you for leaving a review, Amy. We are glad to hear that you enjoyed your stay at our serviced apartments in The Docks. Please keep us in mind, should you decide to visit Liverpool again.